Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag a new operator worth a look? This page tells you how to reach the madsens.ca team and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — if your query relates to a specific casino brand, a bonus offer, or a page on the site, mention it directly so we can point you to the right person straight away.
What we can help with
- Review accuracy: If you think something in one of our casino write-ups is out of date — a bonus term, a payment method, a licence detail — let us know so we can check it against the operator's current terms.
- General questions: Not sure how wagering requirements work, or which of the sites listed on our About Us page suits your budget? We're happy to point you toward the right resource.
- Site feedback: Broken links, confusing sections, or ideas for what you'd like to see covered next — all useful, all welcome.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, our Responsible Gambling page has support resources and tools worth reading before you get in touch.
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, or issue bonus funds on a brand's behalf. For anything account-specific — a delayed payout, a locked bonus, a verification issue — your first stop should always be the customer support team of the casino itself, since only they can access your account details. Our Terms and Conditions page explains the scope of what we do and don't take responsibility for as a review site.
Before you write in
A few quick checks can save you time:
- If your question is about bonus terms, check the offer details shown alongside the casino in question — wagering requirements, minimum deposits and expiry windows are usually listed there.
- If you're weighing up which Canadian online casino to join, our ranked list above reflects our current editorial ratings and is a good starting point before you reach out with a comparison question.
- If it's a licensing or eligibility question specific to your province, the operator's own terms page will have the most accurate answer, since requirements can vary.
Working with us
If you represent a Canadian online casino and are interested in being featured, or you're a journalist or researcher looking for information about how we assess operators, please say so in your email. Note that our rankings are based on independent research, not on payment, and we're happy to explain our approach if you'd like more detail.